As a Property Bureau client or customer, you should expect a quality service from us which we aim to provide at every opportunity. We have very high standards and strive to treat all clients in a fair and professional manner. However, if you believe we have made a mistake we will do everything we can to make sure we deal with your complaint sympathetically, quickly and fairly.
Your letter should state why you are still dissatisfied and what further action you wish Property Bureau to take to resolve your complaint fully.
The Company will investigate your complaint as quickly as possible. Before the matter is resolved you may be asked for additional information if this is required. A formal response will be sent to you within the timescale intimated in the acknowledgment letter.
In all but exceptional cases, Property Bureau will have given you it’s final response by letter at this point.
The First Tier Tribunal For Scotland at:
Housing and Property Chamber
First Tier Tribunal For Scotland
Glasgow Tribunal Centre
20 York Street
Glasgow
G2 8GT
Telephone number 0141 302 5900
The Property Ombudsman, 43- 55 Milford Street, Salisbury, Wilstshire. SP1 2BP
Please note the Ombudsman will not investigate your complaint until you have completed our complaints procedure, and received a letter from us giving our final response.
We bring people and property together, something we have been doing for decades. We are passionate about property and go above and beyond what is expected.
Our local experts are on hand to help find your dream home.
Our lettings experts are here to protect you, your property and your investment.
With Property Bureau, our local experts will help you find the perfect property.
Our goal is to help you get the best price, in the quickest time.
By choosing our fully managed lettings service you are protecting the relationship between all parties and ensuring the relationship stays professional.
